Installation booking & cancellation terms

How to pay

Choose secure card payment through Stripe or request payment by bank transfer. For bank transfers, GS emails the business account details and your payment reference privately after your booking request. Your date is provisionally held while payment is arranged and is confirmed only after GS verifies receipt of the full 50% deposit. Contact GS before changing your date or payment method. The remaining balance is due on completion of the agreed installation and can also be paid by bank transfer using the instructions on your final invoice. Check payment details with GS on the phone number published on this website before transferring, particularly if you receive a request to change bank details.

Your price and deposit

Your booking is based on the full written quote confirmed by GS Solutions Group Ltd, including products, installation, delivery and any agreed extras. Pay 50% of that VAT-inclusive total to secure your date. The remaining balance is due after installation is completed. We will agree any change to the work or price with you before proceeding.

Your installation

Installations start at 1pm on Fridays, Saturdays and Sundays. We accept one installation booking per day. Allow 5–6 hours, with an expected finish between 6pm and 7pm. We confirm access, wall suitability, electrical work, equipment and delivery arrangements before issuing your booking link. Please keep the work area accessible and tell us about any change to the site.

Full deposit refunds

If GS cannot carry out the agreed job, we will refund your full deposit. You can also cancel with at least 48 hours’ notice before your installation starts and receive your full deposit back. For a 1pm installation, the deadline is 1pm two days earlier, except when the clocks change: your booking shows the exact deadline. No administration or payment-processing fee is deducted from these full refunds.

Less than 48 hours’ notice

Your deposit is not automatically forfeited. Where the law allows, we may deduct only reasonable, evidenced losses directly caused by your cancellation, after taking steps to reduce those losses and accounting for costs saved or a replacement booking. Any deduction is capped at the deposit paid. We will explain the calculation and refund the remainder. If no loss is incurred, your full deposit is refunded.

Your legal cancellation rights

These terms do not limit your statutory rights. For most online goods-and-installation contracts, you can cancel from placing your order until 14 days after the day you receive the goods. A separate service-only contract normally has a 14-day cancellation period from the day after it is agreed. Any lawful exception for genuinely personalised goods must be explained in your written quote before you order; selecting standard finishes does not automatically remove your rights. The 48-hour policy never overrides a legal right to cancel or a remedy for faulty goods or services.

Starting work during a cancellation period

If you want installation during an applicable statutory cancellation period, you must expressly request this before we start. If you then exercise a statutory cancellation right, you may have to pay a proportionate amount for services already supplied at your request, where the law permits. Completion of installation does not by itself remove cancellation rights for the goods. If no early-start request is given, we will agree a start date that respects your cancellation period.

How to cancel or change a date

Use Cancel booking on your private booking page, email george.sweeney@gssolutionsgroup.co.uk or call 07897 058472. An unambiguous cancellation is sufficient; you do not have to use a particular form. We record when your request arrives, not when we respond. To change a date, contact us so we can check availability and agree any change. We will confirm the outcome in writing.

Refunds and returns

We will issue any agreed or legally required refund without undue delay and normally within 14 days, using the original payment method. Where the law permits us to wait for returned goods or evidence of their return, we will explain this. If you cancel after delivery, contact us for return or collection arrangements; any lawful return cost must have been disclosed in your confirmed quote before ordering. Your rights for faulty or misdescribed goods remain unchanged.

Optional cancellation form

To GS SOLUTIONS GROUP LTD, Office 1, Technology House, 9 Glasgow Newton Place, Glasgow, G3 7PR, george.sweeney@gssolutionsgroup.co.uk:
I give notice that I cancel my contract for the following goods / services:
Quote reference:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending this form on paper):

You may instead cancel with any clear statement by email, phone or the private booking page.